FAQs

Welcome to the GolazzoStore FAQs section! Below, you’ll find answers to some of the most common questions about our store, products, shipping, returns, and more. If you need further assistance, feel free to reach out via our [Contact Us page].

1. What is GolazzoStore, and who do you serve?

GolazzoStore is a dedicated online store that supplies essential products for grassroots football clubs. We work directly with clubs to provide them with training products, match essentials, and customized club-branded products. Additionally, we offer an online platform where clubs can sell official product to parents and players, making it easier for families to access the right equipment.1. What is GolazzoStore, and who do you serve?
GolazzoStore is a dedicated online store that supplies essential products for grassroots football clubs. We work directly with clubs to provide them with training products, match essentials, and customized club-branded products. Additionally, we offer an online platform where clubs can sell official product to parents and players, making it easier for families to access the right equipment.

2. How does the club store work?

Each grassroots club we partner with has a dedicated section within GolazzoStore. Parents and players can visit the club’s page to purchase club-branded products, training wear, and additional equipment. Once an order is placed, we handle everything—from processing to shipping—ensuring a seamless experience for both the club and its members.

3. What types of products do you offer?

We offer a wide range of football-related products, including:

· Club-branded kits & training wear

· Training equipment (cones, bibs, agility ladders, etc.)

· Match essentials (balls, goal nets, corner flags, etc.)

· Accessories & apparel (hats, bags, water bottles, etc.)

We continuously update our store with new products to meet the needs of grassroots football clubs.

4. How long does delivery take?

Delivery times vary based on your location and selected shipping method:

· Standard UK Delivery: 3–5 business days

· International Shipping: 7–14 business days (varies by country)

Club-branded and personalized products may take additional time due to customization. You will receive tracking details once your order has been shipped.

5. Can I return or exchange an item?

Yes! We accept returns under the following conditions:

· The item must be unused, in its original packaging, and returned within 14 days of receipt.

· Customized or personalized items (e.g., shirts with player initials/numbers) cannot be returned unless they are defective or incorrect.

· Socks and undergarments are non-returnable for hygiene reasons.

For full details, please visit our [Returns & Refunds Policy] page.

6. What if my order arrives damaged or incorrect?

We take great care in packaging and delivering your order, but if you receive a damaged, defective, or incorrect item, please contact us immediately at hello@golazzogroup.com with your order number and photos of the issue. We will arrange a replacement or refund as quickly as possible.

7. How do I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number on our shipping partner’s website to monitor the progress of your delivery. If you haven’t received your tracking details within 3 business days, please contact us for an update.

8. Can I place a bulk order for my club?

Absolutely! If your club needs a large order of kits, training wear, or equipment, we can offer a customized solutions. Please contact our team at hello@golazzogroup.com to discuss your club’s requirements.

9. Do you offer international shipping?

Yes, we ship to select countries outside the UK. Shipping fees and delivery times vary depending on the destination. Customers are responsible for any applicable customs duties or import taxes. Please check our [Shipping Policy] for more details.

10. How do I contact customer support?

You can reach our customer support team through:
�� Email: hello@golazzogroup.com
�� Phone: 01625 468533 (Monday – Friday, 9 AM – 5 PM GMT)

We hope this FAQ section helps answer your questions! If you need further assistance, don’t hesitate to contact us.

GolazzoStore – Supporting Grassroots Football, One Club at a Time.